Distributor Helpdesk

Distributor Basics & FAQ

• BEST PRACTICES for Distributors: START HERE
• Which musical genres should I deliver?
• Why do our deliveries end up in the wrong genres?
• Whats the best way to move an existing label into our feed?
• Does Traxsource have a back end system?
• What is the best delivery timeline & strategy?

See all 7 articles

Technical Information

• Submitting New Releases, Updates and Takedowns Via XML
• Implementation of Traxsource API.
• Traxsource Developer References for Distributors.

Catalog Updates Via Label and Content System

• Update release information.
• Update individual track information.
• Update individual track artist / remixer names.
• Update release audio files.
• Update release artwork.

Catalog Takedowns Via Label and Content System

• Remove an entire release.
• Remove individual tracks.
• Check status of a takedown request.

General Account Management

• Manage your account information and email notifications.
• How to edit and update your company address.
• How to edit and update your company payment information.

Staff Account Management

• About Roles, Permissions and Access.
• How to set up new account users for your staff.
• How to edit existing user roles, permissions or disable accounts.

Statements & Reports

• How to view and customize a sales report.
• What is a Release Report and how to generate one.
• How to download monthly sales statements.

Accounting / Tax FAQ's

• Payments / Payment Information.
• Sales Statements.
• How do we open statements if we don’t have Excel?
• How may we be paid via Transferwise Borderless account?
• Tax Form Help.

How to add a new label or move an existing label from one Distributor to another

• Move using: Move and Update
• Move using: Takedown and Redeliver
• How to export all meta data from your account
• How do I submit a new label to be sold on Traxsource?
• As a distributor under “Restricted (Approval Required) Status”, how do we submit a new label?

"Opt-In" to Special Programs

• Enhanced Exclusive Promo ‘Opt In’ Service FAQ.

Managing Distributed Label Profiles, Associated Artist Profiles and Submitting DJ Charts

• About managing Label & Artist profiles and DJ Charts.
• How to update label page bio's, images and names on their behalf.
• How to update label associated Artist Profile bio's and images on their behalf.
• How to publish a DJ Chart on behalf of a labels artist.

More Information and Best Practices for your Distributed Labels

• Traxsource Exclusive / Streaming Policy
• How To Succeed, Grow and Maximize Your Label Sales.
• 10 Keys To A Successful Partnership With Traxsource.
• Submit ‘Feature Requests’.
• Request a DMCA Takedown for illegally released music.